It has almost become a religious routine to order food online after a hard days work or if you don’t know to cook ordering food online seems like the best option. A growing number of people living in urban areas around the country rely on food delivery apps for their meals on a daily basis. One such food app is Zomato.

The viral video of the Zomato delivery boy

The video of a Zomato delivery boy eat out from packaged food delivery container will definitely make you reconsider ordering food online. In the video, one can see the delivery man sitting on a bike wearing a Zomato T-shirt and with a Zomato delivery bag. He goes on to eat out of a food parcel meant for delivery. Then he keeps the box back in the bag and takes out another one.

After eating from the second box, he seals it and keeps it back inside the bag. He is then seen adjusting the sealing of a smaller packet, after which, he prepares to leave.

The video was widely liked and retweeted on social media. While many shared their concern over the services provided, others trolled Zomato savagely.

There have been reportedly many instances where customers have claimed they have got lesser proportions of food they ordered than that which was promised. After the release of the video, customers now squarely blamed the delivery agents for it.

Zomato explains:

Initially, it was not confirmed if he was a Zomato employee. But when the video went viral,  the company confirmed the man was working for them in Madurai and that he has been fired.

“We have found that the video was shot in Madurai, the person in the video is a delivery partner on our fleet. We have spoken to him at length – and while we understand that this was a human error in judgment, have taken him off the platform,” Zomato said in a statement.

The company also said it would review the incident and soon formulate better practices and strict guidelines for employees to follow.

“In our commitment towards mitigating any possibility of tampering with food, Zomato will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against any chances of tampering of food,” Zomato said in a statement.

Zomato also called this incident a ‘highly unusual and a rare case’, “We would like to iterate that given our multiple communication channels with users, who expect the highest standards from Zomato and highlight the smallest of deviations to us as soon as they receive their orders, this is highly unusual and a rare case.”

The customer care of Zomato posted its official statement on the case through a blog on all their official social media pages providing an apology and an explanation to all their clients and costumers.




The blog post was shared on Zomato’s social media pages yesterday, but a number of responses from Twitter users show that people are far from reassured with Zomato’s response. “I simply cannot trust you guys anymore”, wrote one Twitter user. “Wow what an arrogant apology. No thanks I will never ever order food thru @Zomato”, wrote another. Yet others felt that introducing proper compensation and benefits for the delivery fleet may be a solution to the problem and may prevent ‘lapses of judgement’ on their part.

After the video went viral, there has been a whirlpool of mixed tweets from customers and clients all around the country and the world.

Like always twitter had its own opinion on the given issue.

Zomato too shared a statement and a blog post after the incident.

This incident makes us question Zomato’s procedure in ensuring that the food we order is safe and hygienic. How safe is it to order food from their app?



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